Legal
Privacy Policy
Your trust matters to us.
Last Updated: June 11, 2026PawSoothe ("PawSoothe", "we", "us", or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes how we collect, use, and share information about you, as well as your rights and choices regarding that information. It applies when you access or use our website, contact our support team, engage with us on social media, or otherwise interact with us.
If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using the Services, you agree to this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this page. In some cases, we may provide additional notice such as a statement on our homepage or a direct notification.
We encourage you to review this Privacy Policy whenever you access our Services. Your continued use of any Services after changes are posted constitutes your acceptance of the updated policy.
Information We Collect
We collect the personal information you provide when you purchase our products or visit our website. The categories of information we may collect include:
- Personal Identifiers — name, email address, postal address, telephone number, and online identifiers
- Internet Activity — browsing behaviour on our website
- Commercial Information — purchase history and order details
- Financial Information — credit or debit card details (processed securely via third-party gateways)
- Location Information — general location data
- Consumer Communications — direct messages or support enquiries
- Inferences — insights created from the above data to understand your preferences
Third-party sources: We may also receive certain personal identifiers such as name and email address from data brokers or partners to help us reach relevant audiences.
How Long We Keep Your Data
We do not retain data for longer than is necessary for the purposes described in this Privacy Policy.
| Type of Data | Retention Period |
|---|---|
| Cookies & online activity (identifiers, browsing, location) | Deleted or anonymized upon deletion request |
| Order data (name, email, address, phone, payment details) | Retained for as long as required to fulfil your order or until deletion request is received |
| Customer support & enquiry data | Retained as long as necessary to respond to questions or complaints, or until deletion request |
| Marketing & promotional communications data | Retained until you opt out or request deletion. Opt-out records kept to prevent future sends |
| Reviews, surveys & feedback | Retained until deletion request; may be kept in anonymized form to improve our products |
| Privacy request records | Retained as long as required to comply with legal obligations |
| Security-related data | Retained as long as required to maintain and improve information security |
Why We Process Your Information
We use personal information for the following purposes:
- Fulfilling customer orders and processing payments
- Providing customer support
- Sending promotional and marketing communications
- Improving our products and services
- Operating and improving our website
- Preventing fraud and maintaining security
- Delivering targeted advertising
- Conducting surveys and creating customer profiles
- Analysing data and storing records
- Meeting compliance and legal requirements
How We Share Your Information
We may share your personal information with service providers and third parties as described below:
| Data Category | Service Providers | Third Parties |
|---|---|---|
| Personal Identifiers | Customer Support Contractors | Ad Networks, Analytics Providers, Data Cooperatives, Sales & Marketing Contractors |
| Internet Activity | Customer Support Contractors | Ad Networks, Analytics Providers, Data Cooperatives, Sales & Marketing Contractors |
| Commercial Information | Customer Support Contractors | Ad Networks, Data Cooperatives, Payment Processors, Sales & Marketing Contractors |
| Financial Information | Customer Support Contractors | Customer Support Contractors, Sales & Marketing Contractors |
| Location Information | Customer Support Contractors | Ad Networks, Analytics Providers, Data Cooperatives, Sales & Marketing Contractors |
| Consumer Communications | Customer Support Contractors | Customer Support Contractors, Sales & Marketing Contractors |
| Inferences from Other Data | None | Ad Networks, Data Cooperatives |
Cookies & Similar Technologies
This site uses first- and third-party cookies and similar technologies to process personal information for the purposes described in this policy. Cookies are small text files placed on your device to store data that can be recalled by a web server.
Some browsers include "Do Not Track" (DNT) features. Because there is no common standard for interpreting DNT signals, our website does not currently respond to them. However, you may still exercise your privacy rights as described in this policy.
Google Analytics: This site uses Google Analytics to analyse interactions with our Services. You can learn how Google uses this data and how to opt out at policies.google.com/technologies/partner-sites.
To learn more about cookies and how to control them at a browser level, visit allaboutcookies.org.
Payment Information
All payment information is processed through secure, PCI-compliant third-party gateways such as Shopify Payments or Stripe. Your credit or debit card details are never stored on our own servers.
Your Rights
Depending on where you are located, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Object to or restrict certain types of processing
To exercise any of these rights, please contact us at hello@pawsoothe.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Questions about your data?
We're here 24/7 and typically respond within 24 hours.